Frequently Asked Questions

Products FAQ

What is a generic medication?

Wikipedia gives the following definition: “Generic drug (pl. generic drugs, short: generics) is a drug which is produced and distributed without a brand name. A generic must contain the same active ingredients as the original formulation. In most cases, it is considered bioequivalent to the brand name counterpart with respect to pharmacokinetic and pharmacodynamic properties. By extension, therefore, generics are assumed to be identical in dose, strength, route of administration, safety, efficacy, and intended use.”

Does a generic medication differ from a brand name drug?

Not much, actually. But there is a difference, of course. To see the difference more clearly we have made a table: click here

Why are generic pills cheaper than the brand name ones?

The principal reason for the reduced price of generic medicines is that the creation of the generic drug runs up less cost and therefore a lower price can be offered and still maintain profitability.
Manufacturers of generic drugs are mainly able to avoid the following three costs that brand name pharmaceutical companies incur: (1) costs associated with the research and development of the drug; (2) costs associated obtaining regulatory approval (i.e. proving safety and efficacy of a drug); and (3) marketing costs.
First, Generic manufacturers do not incur the cost of drug discovery and instead reverse-engineer existing brand name drugs to allow them to manufacture bioequivalent versions.
Second, generic manufacturers do not bear the burden of proving the safety and efficacy of the drugs through clinical trials - rather, generic manufacturers must prove the generic drug’s bioequivalancy to the existing drug.
Third, these companies receive the large benefit of the marketing and advertising that goes into pushing the innovator drug. The brand name drug has to prove itself in the eyes of the consumer, generic ones do not. The drugs that generic manufacturers are selling have been on the market for usually a decade or more and do not need additional advertising. For the same reason, generic manufacturers also do not give away sample doses to promote their products. The significant research, development and marketing costs incurred by the large pharmaceutical companies in introducing a new drug to the market is often cited as the reason for the high cost of new agents - they wish to recover these costs before the patent expires. Generic manufacturers do not incur these costs, with bioequivalence testing and manufacturing costing relatively little, and are able to charge significantly less than the brand.

Where are the pills you offer shipped from?

The pills we offer are produced by Indian manufacturers. To make sure our entire product list is in stock, the orders are sent out directly by our manufacturer. Usually it takes approximately two weeks for an order to be delivered to your location but in some cases may take up to three weeks.

Are your pills FDA approved?

Since the medications we offer are produced in India they are approved by the Indian FDA. Our drug manufacturers perform a series of tests, both during and after production, to show that every drug meets the requirements for that product.

Prescription

Some products available in our pharmacy require a valid prescription. If the law of your country or territory requires you to obtain prescription for any of the products which you plan to purchase you will be asked by our customer support representative to send it after you complete the order.

Please be informed that we require a valid prescription for your order.
You should fax it to +44-20-35190209 or send a scan copy to the email contact@west-sup.com

Please be advised that in case you don't provide a valid prescription within a three-day period your order will not be processed.

What is the difference between Soft and Regular pills?
My order was for “soft” tabs but the pills I received are hard!

“Soft” and “regular” are just terms describing the method of use. Soft pills are meant for sublingual administration. They are put under the tongue till they dissolve. Regular pills are taken with water. Both “soft” and “regular” pills are hard in their consistence.

Shipping FAQ

Where do the pills come from?

The pills we offer are produced by Indian manufacturers. To make sure our entire product list is in stock, the orders are sent out directly by our manufacturer.

What shipping methods are available?

Two shipping methods are available at the moment:

  • Trackable Courier Service
  • International Unregistered Mail

What countries do you ship orders to? What are the shipping costs? How long does the delivery take?

Please see the table below for answers:

Questions Trackable Courier Service International Unregistered Mail
How long does the delivery take? 7-9 working days 14-21 week days
What are the shipping costs? 50$ per package 10$
What countries do you ship orders to? This option is not available for:
  • Sweden
  • Finland
  • Austria
  • Belgium
The orders are shipped worldwide

How do you ship orders? Will I have to sign for the package?

If sent by the standard unregistered mail the order will come in a plain envelope without any reference to content. The envelope will be left in your mail box. There is no need to sign for it. If sent by a courier, the recipient needs to sign for the package. All orders are shipped in discreet packaging. There is no mention on the outside of the package as to what is contained inside. Furthermore, your name or any other personal information will never be given or sold to any other company. Your privacy is our utmost concern.

Will my order be delivered in one package or you will divide it in case the order is large?

If an order includes 90 pills (or more) or if there are different types of medications in one order we will have to send the pills separately. Thus the delivery will take longer than 3 weeks since the packages are sent with the interval of approximately 7 days one by one. This is done to secure the delivery.

What if the order is not received during the time stated?

Your satisfaction with the products and the services we provide is our prime aim. In case the order is not received within the delivery time stated, we guarantee a replacement, free of charge, or your payment pack!

Ordering FAQ

Is your site secure?

Confidentiality

All the information you provide is confidential and is not given to any third parties.
On our site, you fill in a form to order your medications. Your personal information inserted is used for the delivery of goods and for and orders confirmation message. This information is also used to contact the customer if needed. The information is not used for any spam or promotional messages etc.

Security

Our stuff does not have any access to the customers’ credit card information. Customer support operators can see only the last four digits of your credit card in the database.
All the data from the “checkout page” is directly transferred to the secure server of the payment system.
Payments security is ensured by encrypting your personal information during its transfer from the customer to the bank for the processing. We use 128 bit Secure Sockets Layer (SSL) software to encrypt the information you input.

What are the payment methods available?

!!!! PayPal, WebMoney payments are NOT accepted.
Credit card payment Visa, Visa Electron, MasterCard, Discover, Debit Cards
E-check payment An e-Check is an electronic transfer of funds in which the money is taken from a bank account, typically a checking account. The account's routing number and account number are used to draw funds from the account. e-Checks can clear much faster than written checks. Click here for instructions.
Bank wire transfer A wire transfer is a method of transferring of funds from one entity to another. Wire transfers can be done by a simple bank account transfer, or by a transfer of cash at a cash office. Click here for instructions.

Is there a money back guarantee?

Yes, we offer a money back guarantee if you are not satisfied. Click here to get the information about our refund policy.

What is the difference between regular pills and pills with "SR, ER, XR, XL, TR, CR" abbreviates?

Sustained-release (SR), extended-release (ER, XR, or XL), time-release or timed-release, controlled-release (CR), or continuous-release (CR or Contin) pills are tablets or capsules formulated to dissolve slowly and release a drug over time. The advantages of sustained-release tablets or capsules are that they can often be taken less frequently than instant-release formulations of the same drug, and that they keep steadier levels of the drug in the bloodstream. Sustained-release tablets are formulated so that the active ingredient is embedded in a matrix of insoluble substance (various: some acrylics, even chitin, these are often patented) so that the dissolving drug has to find its way out through the holes in the matrix. In some SR formulations the matrix physically swells up to form a gel, so that the drug has first to dissolve in matrix, then exit through the outer surface.

There are certain considerations for the formation of sustained release formulation:

  • If the active compound has a long half-life (over six hours), it is sustained on its own.
  • If the pharmacological activity of the active compound is not related to its blood levels, time releasing then has no purpose.
  • If the absorption of the active compound involves an active transport, the development of a time-release product may be problematic.
  • Finally, if the active compound has a short half-life, it would require a large amount to maintain a prolonged effective dose. In this case, a broad therapeutic window is necessary to avoid toxicity; otherwise, the risk is unwarranted and another mode of administration would be recommended.

The difference between controlled release and sustained release is that controlled release is a perfectly zero order release; that is, the drug releases over time irrespective of concentration. Sustained release implies slow release of the drug over a time period. It may or may not be controlled release.


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FDA about Generic Drugs:

They are copies of brand-name drugs and are the same as those brand name drugs in dosage form, safety, strength, route of administration, quality, performance characteristics and intended use . . .

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