Frequently Asked Questions

Products FAQ

What is a generic medication?

Wikipedia gives the following definition: “Generic drug (pl. generic drugs, short: generics) is a drug which is produced and distributed without a brand name. A generic must contain the same active ingredients as the original formulation. In most cases, it is considered bioequivalent to the brand name counterpart with respect to pharmacokinetic and pharmacodynamic properties. By extension, therefore, generics are assumed to be identical in dose, strength, route of administration, safety, efficacy, and intended use.”

Does a generic medication differ from a brand name drug?

Not much, actually. But there is a difference, of course. To see the difference more clearly we have made a table: click here

Why are generic pills cheaper than the brand name ones?

The principal reason for the reduced price of generic medicines is that the creation of the generic drug runs up less cost and therefore a lower price can be offered and still maintain profitability.
Manufacturers of generic drugs are mainly able to avoid the following three costs that brand name pharmaceutical companies incur: (1) costs associated with the research and development of the drug; (2) costs associated obtaining regulatory approval (i.e. proving safety and efficacy of a drug); and (3) marketing costs.
First, Generic manufacturers do not incur the cost of drug discovery and instead reverse-engineer existing brand name drugs to allow them to manufacture bioequivalent versions.
Second, generic manufacturers do not bear the burden of proving the safety and efficacy of the drugs through clinical trials - rather, generic manufacturers must prove the generic drug’s bioequivalancy to the existing drug.
Third, these companies receive the large benefit of the marketing and advertising that goes into pushing the innovator drug. The brand name drug has to prove itself in the eyes of the consumer, generic ones do not. The drugs that generic manufacturers are selling have been on the market for usually a decade or more and do not need additional advertising. For the same reason, generic manufacturers also do not give away sample doses to promote their products. The significant research, development and marketing costs incurred by the large pharmaceutical companies in introducing a new drug to the market is often cited as the reason for the high cost of new agents - they wish to recover these costs before the patent expires. Generic manufacturers do not incur these costs, with bioequivalence testing and manufacturing costing relatively little, and are able to charge significantly less than the brand.

Where are the pills you offer shipped from?

The pills we offer are produced by Indian manufacturers. To make sure our entire product list is in stock, the orders are sent out directly by our manufacturer. Usually it takes approximately two weeks for an order to be delivered to your location but in some cases may take up to three weeks.

Are your pills FDA approved?

Since the medications we offer are produced in India they are approved by the Indian FDA. Our drug manufacturers perform a series of tests, both during and after production, to show that every drug meets the requirements for that product.

Prescription

Some products available in our pharmacy require a valid prescription. If the law of your country or territory requires you to obtain prescription for any of the products which you plan to purchase you will be asked by our customer support representative to send it after you complete the order.

Please be informed that we require a valid prescription for your order.
You should fax it to +44-20-35190209 or send a scan copy to the email contact@west-sup.com

Please be advised that in case you don't provide a valid prescription within a three-day period your order will not be processed.

What is the difference between Soft and Regular pills?
My order was for “soft” tabs but the pills I received are hard!

“Soft” and “regular” are just terms describing the method of use. Soft pills are meant for sublingual administration. They are put under the tongue till they dissolve. Regular pills are taken with water. Both “soft” and “regular” pills are hard in their consistence.

Shipping FAQ

Where do the pills come from?

The pills we offer are produced by Indian manufacturers. To make sure our entire product list is in stock, the orders are sent out directly by our manufacturer.

What shipping methods are available?

Two shipping methods are available at the moment:

  • Trackable Courier Service
  • International Unregistered Mail

What countries do you ship orders to? What are the shipping costs? How long does the delivery take?

Please see the table below for answers:

Questions Trackable Courier Service International Unregistered Mail
How long does the delivery take? 7-9 working days 14-21 week days
What are the shipping costs? 50$ per package 10$
What countries do you ship orders to? This option is not available for:
  • Sweden
  • Finland
  • Austria
  • Belgium
The orders are shipped worldwide

How do you ship orders? Will I have to sign for the package?

If sent by the standard unregistered mail the order will come in a plain envelope without any reference to content. The envelope will be left in your mail box. There is no need to sign for it. If sent by a courier, the recipient needs to sign for the package. All orders are shipped in discreet packaging. There is no mention on the outside of the package as to what is contained inside. Furthermore, your name or any other personal information will never be given or sold to any other company. Your privacy is our utmost concern.

Will my order be delivered in one package or you will divide it in case the order is large?

If an order includes 90 pills (or more) or if there are different types of medications in one order we will have to send the pills separately. Thus the delivery will take longer than 3 weeks since the packages are sent with the interval of approximately 7 days one by one. This is done to secure the delivery.

What if the order is not received during the time stated?

Your satisfaction with the products and the services we provide is our prime aim. In case the order is not received within the delivery time stated, we guarantee a replacement, free of charge, or your payment pack!

Ordering FAQ

Is your site secure?

Confidentiality

All the information you provide is confidential and is not given to any third parties.
On our site, you fill in a form to order your medications. Your personal information inserted is used for the delivery of goods and for and orders confirmation message. This information is also used to contact the customer if needed. The information is not used for any spam or promotional messages etc.

Security

Our stuff does not have any access to the customers’ credit card information. Customer support operators can see only the last four digits of your credit card in the database.
All the data from the “checkout page” is directly transferred to the secure server of the payment system.
Payments security is ensured by encrypting your personal information during its transfer from the customer to the bank for the processing. We use 128 bit Secure Sockets Layer (SSL) software to encrypt the information you input.

What are the payment methods available?

!!!! PayPal, WebMoney payments are NOT accepted.
Credit card payment Visa, Visa Electron, MasterCard, Discover, Debit Cards
E-check payment An e-Check is an electronic transfer of funds in which the money is taken from a bank account, typically a checking account. The account's routing number and account number are used to draw funds from the account. e-Checks can clear much faster than written checks. Click here for instructions.
Bank wire transfer A wire transfer is a method of transferring of funds from one entity to another. Wire transfers can be done by a simple bank account transfer, or by a transfer of cash at a cash office. Click here for instructions.

Is there a money back guarantee?

Yes, we offer a money back guarantee if you are not satisfied. Click here to get the information about our refund policy.

What is the difference between regular pills and pills with "SR, ER, XR, XL, TR, CR" abbreviates?

Sustained-release (SR), extended-release (ER, XR, or XL), time-release or timed-release, controlled-release (CR), or continuous-release (CR or Contin) pills are tablets or capsules formulated to dissolve slowly and release a drug over time. The advantages of sustained-release tablets or capsules are that they can often be taken less frequently than instant-release formulations of the same drug, and that they keep steadier levels of the drug in the bloodstream. Sustained-release tablets are formulated so that the active ingredient is embedded in a matrix of insoluble substance (various: some acrylics, even chitin, these are often patented) so that the dissolving drug has to find its way out through the holes in the matrix. In some SR formulations the matrix physically swells up to form a gel, so that the drug has first to dissolve in matrix, then exit through the outer surface.

There are certain considerations for the formation of sustained release formulation:

  • If the active compound has a long half-life (over six hours), it is sustained on its own.
  • If the pharmacological activity of the active compound is not related to its blood levels, time releasing then has no purpose.
  • If the absorption of the active compound involves an active transport, the development of a time-release product may be problematic.
  • Finally, if the active compound has a short half-life, it would require a large amount to maintain a prolonged effective dose. In this case, a broad therapeutic window is necessary to avoid toxicity; otherwise, the risk is unwarranted and another mode of administration would be recommended.

The difference between controlled release and sustained release is that controlled release is a perfectly zero order release; that is, the drug releases over time irrespective of concentration. Sustained release implies slow release of the drug over a time period. It may or may not be controlled release.


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FDA about Generic Drugs:

They are copies of brand-name drugs and are the same as those brand name drugs in dosage form, safety, strength, route of administration, quality, performance characteristics and intended use . . .

Last News
of World Medicine

VetDC Achieves Key Regulatory Milestone, Nears FDA Approval of TANOVEA for Canine Lymphoma

<p>FORT COLLINS, Colo.--(BUSINESS WIRE)--VetDC, Inc., a veterinary cancer therapeutics company, today announced that the Company has received three major technical section complete letters for <a target="_blank" href="http://cts.businesswire.com/ct/CT?id=smartlink&#38;url=http%3A%2F%2Fvet-dc.com%2Fproducts%2Ftanovea-for-lymphoma%2F&#38;esheet=51407378&#38;newsitemid=20160824005909&#38;lan=en-US&#38;anchor=TanoveaTM+%28rabacfosadine%29&#38;index=1&#38;md5=35b471ee02ebc3f44ba3ecc3c8f89c77" rel="nofollow">Tanovea<sup>TM</sup> (rabacfosadine)</a> from the U.S. Food and Drug Administration&#8217;s Center for Veterinary Medicine (FDA-CVM). Upon approval, Tanovea will be the first on-label therapeutic option for use in dogs with lymphoma, one of the most common cancers afflicting companion animals today. </p><br><a href="http://mms.businesswire.com/media/20160824005909/en/540837/4/VetDC-logo-vertical_RGB_JPEG_HI.jpg"><img src="http://mms.businesswire.com/media/20160824005909/en/540837/21/VetDC-logo-vertical_RGB_JPEG_HI.jpg"></a> <p> The three major technical section complete letters are required to file an administrative New Animal Drug Application for approval with the FDA-CVM. VetDC plans to submit the administrative filing later this year. Once Tanovea receives FDA approval, VetDC intends to commence commercialization in early 2017. </p> <p> &#8220;This is a significant milestone for VetDC, as we are one step closer to introducing the first FDA-approved drug for use in dogs with lymphoma,&#8221; stated Steven Roy, VetDC&#8217;s President and CEO. &#8220;There is a clear unmet need for new therapeutic alternatives to address this common and devastating cancer in pets. Given Tanovea&#8217;s demonstrated anti-tumor effects, rapid onset of action, generally well&#8211;tolerated profile and a substantial reduction in pet owner visits to the veterinarian, our market research suggests that Tanovea has the potential to achieve peak sales of at least $40 million annually in a rapidly growing market.&#8221; </p> <p> <b>About Tanovea</b> </p> <p> Tanovea<sup>TM</sup> (rabacfosadine) is a novel small molecule drug designed to preferentially target and attack cancer cells implicated in lymphoma, one of the most common and deadly cancers impacting pets today. In multiple clinical studies in over 300 client-owned dogs with naturally occurring lymphoma, Tanovea has consistently demonstrated substantial anti-tumor activity in both na&#239;ve and relapsed cases, with a generally well-tolerated safety profile. Tanovea has a rapid onset of action, with responses observed in as few as 7 to 21 days. Tanovea is being investigated as a convenient, every-three-week treatment for up to five doses, representing a substantial reduction in client visits relative to non-approved &#8216;human&#8217; generic chemotherapy regimens commonly utilized in dogs. </p> <p> VetDC has an exclusive North American license from Gilead Sciences to develop and commercialize Tanovea for companion animal cancer. </p> <p> <b>About VetDC, Inc.</b> </p> <p> VetDC (<a target="_blank" href="http://cts.businesswire.com/ct/CT?id=smartlink&#38;url=http%3A%2F%2Fwww.vetdc.com&#38;esheet=51407378&#38;newsitemid=20160824005909&#38;lan=en-US&#38;anchor=www.vetdc.com&#38;index=2&#38;md5=f3a57e896375a5eaf5f8a4ec41c3c7fc" rel="nofollow">www.vetdc.com</a>) is changing the way new cancer medicines are developed for companion animals, leveraging novel advancements from human biotechnology that have demonstrated success in animal studies. VetDC currently has two programs in development, Tanovea for lymphoma and VDC-597 for multiple cancers. </p> <p> </p> <p> </p><br><b>Contacts</b> <br><p> <b>VetDC</b><br>Steven Roy, 303-859-2072<br></p>

24 Aug 2016, 21:30
Visterra to Present New Clinical Results of VIS410 at the Options IX for the Control of Influenza Conference

<p> <i>- Includes Clinical Data from the Phase 2a Influenza Virus Challenge Study of VIS410 and Preclinical Data that Demonstrated VIS410 Does Not Cause Antibody-Dependent Enhancement -</i> </p> <p> </p><br><a href="http://mms.businesswire.com/media/20160824005110/en/338876/2/Visterra_Logo.jpg"><img src="http://mms.businesswire.com/media/20160824005110/en/338876/2/Visterra_Logo.jpg"></a> <p>CAMBRIDGE, Mass.--(BUSINESS WIRE)--Visterra, Inc., a clinical-stage biotechnology company, today announced that two posters and one oral presentation related to the Company&#8217;s lead product candidate, VIS410, a novel monoclonal antibody in development for the treatment of seasonal and pandemic influenza A, will be presented at the Options IX for the Control of Influenza Conference in Chicago, Illinois, on August 24 &#8211; 28, 2016. </p> <p> The data presented at the Options IX Conference will detail efficacy, resistance testing, and pharmacokinetic results from a Phase 2a influenza viral challenge study of VIS410. Data also will be presented that demonstrates that, in preclinical mouse models, VIS410 did not cause antibody-dependent enhancement, which is a phenomena where non-neutralizing antibodies can bind to the virus and enhance the disease. </p> <p> &#8220;We look forward to sharing these encouraging clinical and preclinical data on VIS410 at this important international meeting of leaders in the influenza field,&#8221; said Jos&#233; Trevejo, MD, PhD, Vice President of Development of Visterra. &#8220;We are very pleased by the results of our Phase 2a influenza viral challenge study, which we believe support the continued development of VIS410 as a single administration treatment for hospitalized patients with influenza A infection. Furthermore, our clinical progress to date with VIS410 demonstrates the potential value of our innovative drug discovery and development platform and its ability to create novel therapeutic candidates aimed at meeting important unmet medical needs.&#8221; </p> <p> The Options for the Control of Influenza Conference is held every three years and is the largest international scientific conference exclusively devoted to influenza. The VIS410 data presentations at the Options IX Conference are as follows: </p> <p> <b>Poster Number P-33:</b> Pharmacokinetics of the Hemagglutinin (HA) Stalk-Binding Antibody, VIS410, in a Human Challenge Model of Infection with a p2009 H1N1 Virus<br><b>Date:</b> Thursday, August 25, 2016<br><b>Location:</b> Exhibit Hall A &#38; B, Sheraton Grand Chicago Hotel<br><b>Viewing Time:</b> 10:30 am &#8211; 12:30 pm; 3:30 pm &#8211; 7:30 pm<br><b>Presentation Time:</b> 6:00 pm &#8211; 7:30 pm </p> <p> <b>Poster Number P-422:</b> Treatment with a Hemagglutinin (HA) Stem-binding Monoclonal Antibody, VIS410, Does not Cause Antibody Dependent Enhancement (ADE) in Preclinical Models of Influenza A Virus Infection<br><b>Date:</b> Friday, August 26, 2016<br><b>Location: </b>Exhibit Hall A &#38; B, Sheraton Grand Chicago Hotel<br><b>Viewing Time:</b> 10:30 am &#8211; 12:30 pm; 3:30 pm &#8211; 7:30 pm<br><b>Presentation Time:</b> 6:00 pm &#8211; 7:30 pm<br></p> <p> <b>Oral Presentation Title:</b> Evaluation of Efficacy and Emergence of Resistance to VIS410, a Human Monoclonal Antibody, in a Human Challenge Model of Infection with a p2009 H1N1 Virus<br><b>Publication Number:</b> O-71<br><b>Date:</b> Saturday, August 27, 2016<br><b>Session:</b> Oral Abstract Session: Clinical Science<br><b>Session Time:</b> 11:00 am &#8211; 12:30 pm<br><b>Presentation Time:</b> 11:15 am </p> <p> <b>About VIS410</b><br>VIS410 is a monoclonal antibody that Visterra is developing as a single-dose administration for the treatment of hospitalized patients with influenza A, regardless of the viral strain. Visterra is planning to advance VIS410 into additional clinical trials in patients with influenza A to further evaluate efficacy and safety. Visterra believes that VIS410 has the potential to effectively treat severe disease caused by all strains of influenza A, including those caused by mutated and recently emerged strains. VIS410 is directed against a Hierotope on hemagglutinin, which is a surface protein of influenza viruses used for binding and entry into cells. VIS410 is designed to prevent fusion of the virus cell membrane with the membrane of infected cells by binding to hemagglutinin and thereby terminating the viral replication cycle. </p> <p> <b>About Influenza</b><br>Influenza is an infectious disease that causes illness in humans worldwide with symptoms that range in severity from mild to life-threatening. The majority of seasonal influenza infections result in mild illness; however, some infections result in severe disease, which can involve rapidly progressive pneumonia, respiratory failure and, in some cases, death. Severe disease is more commonly observed in high-risk groups, including infants, pregnant women, the elderly, patients with underlying medical conditions, and patients with disease- or treatment-related immunosuppression. According to the CDC, approximately 35 million people suffer from influenza infections in the United States each year, resulting in as many as 400,000 hospitalizations and as many as 49,000 deaths. The World Health Organization reports that globally there are as many as five million severe influenza cases annually, leading to as many as 500,000 deaths. In addition to seasonal infections, epidemics that spread across countries and continents, or pandemics, are caused by influenza strains that have high rates of human-to-human transmission and, if the strain causes severe disease, can lead to a high mortality rate. Evolving avian influenza viruses (bird flu), such as H5N1 and H7N9, which have a high associated mortality rate and the potential to infect and readily transmit in humans, pose a major health risk. The avian H7N9 influenza strains that emerged in 2013 have mortality rates as high as 42% in infected individuals. </p> <p> <b>About Visterra</b><br>Visterra is a clinical-stage biopharmaceutical company that uses its novel Hierotope&#8482; platform to identify unique disease targets and to design and engineer innovative antibody-based therapies. Visterra&#8217;s technology enables the design and engineering of product candidates which target a specific region of an antigen, or Hierotope, on a pathogen that is common across all strains of the pathogen and is resistant to mutation. The company believes these Hierotopes are critical to the structural and functional integrity of the pathogen, making them highly attractive therapeutic targets. The company is currently focused on developing therapeutics for infectious and non-infectious diseases and its lead product candidate, VIS410, is a human monoclonal antibody being developed for the treatment of hospitalized patients with influenza A, regardless of viral strain. The company&#8217;s second product candidate, VIS513, is a human monoclonal antibody for the treatment of dengue that has been shown in preclinical studies to be effective against all four serotypes of the dengue virus. Visterra was founded on the research into the fundamentals of viral evolution and epitope characterization by our scientific founder, Dr. Ram Sasisekharan at MIT. For more information, please visit <a target="_blank" href="http://cts.businesswire.com/ct/CT?id=smartlink&#38;url=http%3A%2F%2Fwww.visterrainc.com&#38;esheet=51406745&#38;newsitemid=20160824005110&#38;lan=en-US&#38;anchor=www.visterrainc.com&#38;index=1&#38;md5=038003384c1708f9e6ec8e90a4107577" rel="nofollow">www.visterrainc.com</a>. </p> <p> </p><br><b>Contacts</b> <br><p> <span><b>Media contact:</b></span><br>The Yates Network<br>Barbara Yates, 781-258-6153 </p> <p> </p>

24 Aug 2016, 20:00
Biothera Pharmaceuticals Expands Relationship with Merck, Enters Collaboration for Combination Cancer Immunotherapy Trials in Multiple Indications

<p> Biothera&#8217;s Imprime PGG and Merck&#8217;s anti-PD-1 inhibitor KEYTRUDA<sup>&#174;</sup> (pembrolizumab) to be evaluated in combination for patients with either advanced melanoma or metastatic triple negative breast cancer (TNBC) </p> <p> Under previous agreement, Big Ten Cancer Research Consortium (BTCRC) plans to initiate a Phase 1b/2 Imprime PGG/KEYTRUDA trial in patients with non-small cell lung cancer (NSCLC) </p> <p>EAGAN, Minn.--(BUSINESS WIRE)--<a href="https://twitter.com/hashtag/Biothera?src=hash" target="_blank">#Biothera</a>--Biothera Pharmaceuticals, Inc. today announced a collaboration with Merck, known as MSD outside the United States and Canada, to expand the companies&#8217; ongoing clinical program evaluating KEYTRUDA<sup>&#174;</sup> (pembrolizumab), Merck&#8217;s anti-PD-1 inhibitor, in combination with Biothera&#8217;s Imprime PGG, a Pathogen Associated Molecular Patterning molecule, or PAMP. Imprime PGG acts as an immunological &#8220;ignition switch&#8221; enlisting the innate immune system to enhance the therapeutic efficacy of tumor targeting, anti-angiogenic, and immune checkpoint inhibitor antibodies. </p><br><a href="http://mms.businesswire.com/media/20160824005821/en/527602/4/Biotherapharma_logo.jpg"><img src="http://mms.businesswire.com/media/20160824005821/en/527602/21/Biotherapharma_logo.jpg"></a> <p> Under this new collaboration, a Phase 2 clinical trial is anticipated to enroll up to 95 patients who have either advanced melanoma no longer responding to initial treatment with a checkpoint inhibitor therapy or TNBC whose disease has progressed following treatment with one or more lines of therapy for metastatic disease. Biothera will be the sponsor of the study, which is planned to begin in the fourth quarter of 2016. Merck will provide clinical supplies of KEYTRUDA for the planned studies. Other terms of the collaboration were not disclosed. </p> <p> Biothera previously announced an agreement in December 2015 for Merck to supply KEYTRUDA for a Phase 1b/2 clinical study testing combination therapy with Imprime PGG in NSCLC patients. The Big Ten Cancer Research Consortium will conduct the multi-center trial, which is expected to commence this fall. </p> <p> Barry Labinger, Chief Executive Officer of Biothera, stated, &#8220;Combination therapies with breakthrough medicines such as KEYTRUDA are potentially the next major advance in the treatment of cancer. We believe that Imprime PGG is uniquely suited to complement immune checkpoint inhibitor therapy and meaningfully enhance patient outcomes. The trial will assess safety and efficacy, as well as provide biomarker and pharmacodynamic data that will inform the design of potential Phase 3 pivotal studies.&#8221; </p> <p> Eric Rubin, M.D., Vice President and Therapeutic Area Head, Oncology Early-stage Development, Merck Research Laboratories, commented, &#8220;As a leading innovator in the field of immuno-oncology, Merck is dedicated to advancing breakthrough science by continuing to identify novel combinations with potential to improve the care for people with cancer. We are pleased to expand our partnership with Biothera as we explore the potential for combining KEYTRUDA with their lead candidate.&#8221; </p> <p> <b>About Biothera Pharmaceuticals, Inc.</b><br>Biothera Pharmaceuticals is a privately held biotechnology company developing Imprime PGG, a first-in-class, mid-clinical stage cancer immunotherapy that orchestrates an integrated anti-cancer immune response in combination with checkpoint inhibitors and tumor-targeting and anti-angiogenesis monoclonal antibodies. Imprime PGG has been well-tolerated in trials in over 400 subjects and has established proof of concept in multiple clinical studies, including single-arm and randomized phase 2 studies in NSCLC, colorectal cancer, and chronic lymphocytic leukemia. </p> <p> KEYTRUDA<sup>&#174;</sup> is a registered trademark of Merck Sharp &#38; Dohme Corp., a subsidiary of Merck &#38; Co., Inc. </p> <p> </p><br><b>Contacts</b> <br><p> <b>Biothera Pharmaceuticals, Inc.</b><br>David Walsh, 651-256-4606<br>SVP Communications<br><a target="_blank" href="mailto:dwalsh@biothera.com">dwalsh@biothera.com</a> </p> <p> </p>

24 Aug 2016, 19:25
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